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Workshop: Listening with your Eyes

About the workshop

Listening with your Eyes helps develop skills of empathy, insight, listening and trust-building, particularly in the arena of Health and Care.

Suitable for all experiences, Listening with your Eyes explores practically the many ways in which we make connections, with the emphasis on the non-verbal. It looks at the impact of body language, mood, eye-contact, touch, and gesture, and shows how tone of voice can change the meaning of the words we say. The workshop offers an opportunity for participants to see the powerful effect of non-verbal techniques, and their benefit in helping us make real and honest connections – particularly with those living with dementia.

The workshop is led in a supportive and playful way. Our aim is for everyone to learn through their own discovery; to feel for themselves, to see with their own eyes and so to empathise with others more easily.

Please note that this workshop does not use masks.

Who is it for?
Listening with your Eyes has proved invaluable to a wide range of professions for whom connection with the public is central, in particular those working in the Health and Care sector: past participants include care home staff, GPs, nurses, police, family support workers, bereavement counsellors, occupational therapists, CAB advisors, teachers, receptionists and transport drivers.

Benefits and learning outcomes
As England develops Sustainability and Transformation Plans (STPs) across Health and Social Care, person-centred care is a uniting thread amongst the sectors. Listening with your Eyes enables individuals and organisations to develop sustainable habits of person-centred care through experience, education, engagement and entertainment. It offers a range of tools and techniques not ordinarily gained in short workshops that support the implementation of good practice in person-centred care, providing practical and effective training tools to develop caring habits and increase wisdom.

•  Teaches empathy, deep listening, insight, and trust, which feed into the Compassion in Practice 6Cs - care, compassion, courage, communication, commitment and competence.
•  Encourages positive communication without words that is physical, honest, clear and caring.
•  Teaches confidence in reaching and connecting with people living with dementia~
•  Enables the development of sustainable, good practice habits of person-centred care
•  Shares ways of creating a calm and caring atmosphere in the workplace
•  Links with Care of Older Adults Section 3.05 of the RCGP Curriculum Module, and the MRCGP syllabus for trainee GPs.
•  Encourages a caring culture and increasing the person-centred capacity of an organisation

Booking details

Suitability: All
Course size: Maximum 20 participants
Duration: 2 hours
To book a workshop: contact us on 01905 312921 or email learning[at]


You can view a BSL version of this trailer here



Listening with your Eyes brought together everything a GP needs, to practice medicine with humanity. LWYEs was engaging , fun , full of warmth and empathy and hugely relevant for GP training...our trainee feedback was exceptional

Dr Catherine Kelly - TPD South Worcestershire GP Speciality Training Scheme


I was totally in awe and inspired by the work you do and the messages and lessons we learn – everything is done so beautifully, so carefully and is full of energy and enthusiasm.

Helen Codd - Engagement Manager, Dudley Clinical Commissioning Group


Probably the best delivered training I have had - ever.

Lisa Woakes - Listening with Your Eyes participant


Even before the session started [the workshop leader] used all the right communication tools from the meet and greet. I knew she knew what she was doing...

Ken - who lives with dementia


Thank you for a fantastic workshop this afternoon which left me feeling energised and reflective about by practice. Truly inspiring!

Natalie White - Listening with Your Eyes participant

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 Highly recommended